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Privacy Policy

Flat Rate Movers, Ltd. along with its subsidiaries and affiliates (“FlatRate Moving”) is committed to protecting your privacy. This Statement of Privacy applies to the FlatRate Moving website and governs data collection and usage at all FlatRate Moving sites and services; it does not apply to other online or offline sites, products or services. Please read the FlatRate Moving Statement of Privacy. FlatRate Moving is a general audience website, intended for users of all ages. Personal information of all users is collected, used, and disclosed as described in this Statement of Privacy. By using this site you agree to the terms and conditions in this Statement of Privacy.

Collection of personal information

As an E-commerce website, FlatRate Moving collects personal information, such as your e-mail address, name, home or work address, and telephone number. Information collected by FlatRate Moving is used for the billing and provision of the purchased or related services. FlatRate Moving does not collect any information about your computer hardware and software.

FlatRate Moving encourages you to review the privacy statements of websites you choose to link to from FlatRate Moving so that you can understand how those websites collect, use, and share your information. We are not responsible for the privacy statements or other content on websites outside of the FlatRate Moving site.

Use of personal information

FlatRate Moving and its operational service partners collect and use your personal information to process service orders and deliver the services requested. It is possible that FlatRate Moving may also use personal information to inform you of other products or services available from FlatRate Moving or its affiliates. FlatRate Moving may also contact you via surveys to research your opinions of current services or of potential services. FlatRate Moving may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

FlatRate Moving may occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, providing services, or performing statistical analysis of our services. We will provide those companies only the information needed to deliver the service they provide.

FlatRate Moving does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

FlatRate Moving may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal processes served on FlatRate Moving or the site; (b) protect and defend the rights or property of FlatRate Moving, including its website; or (c) act under exigent circumstances to protect the personal safety of users of FlatRate Moving or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which FlatRate Moving or its affiliates, subsidiaries, or agents maintain facilities, and by using this site, you consent to any such transfer of information outside the country.

Control of personal information

FlatRate Moving offers its customers choices for the collection, use, and sharing of personal information. You may notify us of your preferences by e-mailing privacy@flatrate.com. Please be sure to provide complete account information so we can identify you in our records.

Security of personal information

FlatRate Moving is committed to protecting your personal information. We use a variety of security technologies to help guard against unauthorized access, use, or disclosure. For example, we store the information you provide on computer systems in controlled facilities with strictly limited access. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through 128-bit encryption.

Changes to this statement

FlatRate Moving will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how FlatRate Moving will use your personal information, FlatRate Moving will prominently post such changes prior to implementing the change. FlatRate Moving encourages you to periodically review this Statement to be informed of how FlatRate Moving is protecting your information.

Careers at FlatRate Moving ®

Why come and work with us here at FlatRate? Well, if you want to work for a company that recognizes good service and loyalty then you're in the right place. We reward both these qualities with quick career progression whether you're based in one of our depots, business centers or offices. We're the type of company that likes to promote from within and train our staff in areas such as customer service and handling fragile goods. As a company we care about our employees just as much as we do our customers. Come and work for us and receive some of the best financial rewards in the industry as well as health and dental insurance, paid vacations, and regular incentives to keep you motivated and coming to work with a smile on your face.

Why choose FlatRate over any other company in New York City when you're looking to move home or office?

Well, for starters - as our name suggests - you'll be given a cost that won't increase as your move progresses (provided your inventory stays the same of course). You'll be provided with an easy-to-understand Move Plan which will detail every stage of your relocation so that you'll know exactly what's happening and when. We can always personalize this to suit your individual needs.

We strive for excellent customer services and always put our customer's needs first - just check out any of our reviews on sites such as Yelp! as you'll see that's exactly the case. You may also note that we have six locations in the biggest cities in the US, have an office in London, and association storage facilities in 160 outlets around the globe.

We complete more than 2,000 moves every month - which makes us one of the city's largest moving companies. That wouldn't be the case if we weren't capable of providing a top notch service. Most of our customers have been recommended by family and friends - a fact we're very proud of here at FlatRate.

Insurance coverage for your move

   Option1: Minimum liability coverage. Your shipment is automatically covered by the Standard Movers' Minimum Liability Coverage of $.60 per pound per lost or damaged articles-at absolutely no extra charge.
   Option 2: Extended valuation coverage. We offer valuation coverage of your shipment at $5 per $1,000 for intrastate moves ($13 per $1,000 for interstate moves) with a $500 deductible and a $10,000 minimum.

What isn't covered?

Loss or damage to jewelry, gemstones, cash, stamps, coins, or currency, bank notes, checks, travelers' checks, deeds, letters or valuable papers of any kind, coin or stamp collections, photo albums, scrapbooks, perishable items, firearms, ammunition, or contraband. Any internal electrical or mechanical component of any device unless external damages are duly noted in writing at the time of delivery. Loss of data and recalibration are also excluded. Damage to furniture made from pressed wood or particleboard. Loss or damage consisting of breakage of china, glassware, bottles, statuary, bric-a-brac, or items of a brittle nature unless the items have been packed by the carrier and are listed on the inventory (not if you've packed them yourself) Undamaged items to a pair or set where one or more items in the pair or set are lost or damaged. When moving into or out of storage

Storage

If your Move Plan is Option 1 above and you need storage, your items will be covered for 60 cents per pound.

For Option 2 the charge is $3 per $1,000 of your valuation for each month your items are in storage

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Basic FlatRate service

We'll tailor a Move Plan to suit you and pack all your precious items so that they'll be moved from A to B without damage. That includes fragile items such as mirrors, electronics, and art.

Extensive FlatRate service

Need something a bit more involved? We can pack up those goods for you and unpack at the other end. We can also provide storage, cleaning, and disposal services if needed. We'll also get you insurance coverage if requested and supply a carpenter and IT team to make sure those precious electronics of yours are reassembled in the right configuration.

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