FlatRate Moving Process

We handle all the heavy lifting. You think about, well, anything else.

The best move is the one you won’t have to think about. And we’ve thought through every detail from pricing and booking to following up. From the first hello, we get to work. Here’s what your move might feel like.

We start with pricing and booking.

1.  Your first point of contact at FlatRate is your relocation consultant, who will answer any initial questions you may have and will make sure to:

• prepare a detailed list of your inventory
• plan your move logistics
• advise you on the best way to keep track of your furniture and boxes
• help you schedule a moving day

2.  If required, your relocation consultant will visit your home and assess the physical conditions of your possessions. He or she will also check for volume and unique or odd-shaped items that may require customized packing.

3.  Then, you can discuss additional services for your needs. We offer nearly every kind of service, to make your move as easy as possible, including:

• room-by-room or full-home packing and/or unpacking
• experts available for disassembling and reassembling furniture and electronic systems
• cleaning services — preparation of your new home before you move in
• crate building for any fragile or large items such as flat screen televisions, wine collections, etc.

And if you need anything else, just ask.

4.  Your all-inclusive flat rate will be calculated and put in writing. Your relocation consultant will reserve a truck and a crew, and book your move.

Then, we move to the details and you sit back and relax.

1. Our Planning Department will begin the preparation process with a specially assigned planner who works on the details of your move and anticipating  any possible issues.
2. We will deliver all the requested boxes and supplies and other useful packing accessories, straight to your door a few days before your move.
3. Within a week before your move, you’ll receive a call that clearly details your move, including any changes in inventory, or additional services.

Moving day arrives and you’re worry-free.

1. Our dispatch will send you an SMS message or call to let you know that the crew is on its way.
2. A foreman of your crew will supervise and make sure that everything is being carried out to your satisfaction. If there is anything you need, your foreman is there to help you.

One quick check-in ensures everything ran smoothly and let us know what you did while we handled the move.

1. A FlatRate representative will check in with you and answer any questions you might have.