First, even before talking with a mover, decide what household goods will be shipped and what will be sold or given away.
Consider whether or not you would like the mover to pack and what other types of additional services you may require.
Inform the mover of any possible unusual situations on either end so your estimate can be more accurate. Make the mover aware of any problems that he may encounter at the delivery such as parking problems, road access, street accessibility, delivery time restrictions or if there are any stairs or elevators involved. The cost of your move can increase for such occurrences. Try to reserve a “parking space” for the moving van if your new home is on a congested street. If the moving crew has to carry your load more than 75 feet from the moving van to your door you may be charged for excessive distance. Some neighborhoods may prohibit trucks over a certain weight. The driver will offload your possessions into a smaller vehicle and the charge for that can be quite high. Advise the relocation consultant if you anticipate this situation arising. In addition, advise the consultant if you are moving to a high-rise building where an elevator reservation is required. This can cause problems for the delivery schedule if the mover does not know about this in advance and additional charges will likely apply.
To check the reliability of the moving company you can contact the local Better Business Bureau (BBB) to inquire about the company’s complaint record and how these complaints were resolved. Ask your friends, family and neighbors for recommendations and advice on movers.
Check for the DOT license number. All movers are required to be licensed however interstate movers are required to meet two additional criteria,
Publish their tariffs or price list and make it available to anybody who request a copy
Participate in a dispute settlement program and to offer neutral arbitration in the event a dispute arises. A dispute may arise in the event loss or damage happens to a shipment while in the hands of the mover.
Ask all movers for references.
Be sure to understand the coverage for loss or damage of your shipment. All licensed movers must provide liability for the value of goods they transport. There are different levels of liability that you need to be aware of. You need to understand the amount of protection provided and the additional charges that may apply. See movers guide to moving insurance to understand the different options.
Ask the mover questions (see our Moving Tips and Guides)
