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New York Home > About Us > Privacy Policy

Privacy Policy

Flat Rate Movers, Ltd. along with its subsidiaries and affiliates (“FlatRate Moving”) is committed to protecting your privacy. This Statement of Privacy applies to FlatRate Moving Web site and governs data collection and usage at all FlatRate Moving sites and services; it does not apply to other online or offline sites, products or services. Please read the FlatRate Moving Statement of Privacy. FlatRate Moving is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy. By using this site you agree to the terms and conditions in this Statement of Privacy.

Collection of your Personal Information

As an E-commerce Web site, FlatRate Moving collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by FlatRate Moving is used for the billing and provision of the purchased or related services. FlatRate Moving does not collect any information about your computer hardware and software.

FlatRate Moving encourages you to review the privacy statements of Web sites you choose to link to from FlatRate Moving so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the FlatRate Moving Web site.

Use of your Personal Information

FlatRate Moving and its operational service partners collect and use your personal information to process service orders and deliver the services requested. It is possible that FlatRate Moving may also use personal information to inform you of other products or services available from FlatRate Moving or its affiliates. FlatRate Moving may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. FlatRate Moving may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

FlatRate Moving may occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, providing services or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service they provide.

FlatRate Moving does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

FlatRate Moving may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on FlatRate Moving or the site; (b) protect and defend the rights or property of FlatRate Moving, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of FlatRate Moving or the public.


Personal information collected on this site may be stored and processed in the United States or any other country in which FlatRate Moving or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.

Control your Personal Information

FlatRate Moving offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing privacy@flatrate.com. Please be sure to provide complete account information so we can identify you in our records.

Security of your Personal Information

FlatRate Moving is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through 128 bit encryption.

Changes to this Statement

FlatRate Moving will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how FlatRate Moving will use your personal information, FlatRate Moving will prominently post such changes prior to implementing the change. FlatRate Moving encourages you to periodically review this Statement to be informed of how FlatRate Moving is protecting your information.