The FlatRate Formula

After moving over 300,000 New Yorkers, we remain the most recommended moving company in the region. That's because we go over all the details of your move well before the day arrives. Here's how we do it:

  1. Inventory
    We take an inventory of all your belongings being moved - working with you over the phone or on-site to get all relevant details. At the end of the process, you will receive your customized move plan outlining all of the details of your move.
  2. Service Level
    You choose your level of service: Complete Move for our standard package; Elite for our premium offering.
  3. Building Conditions
    We troubleshoot conditions of the move: stairs, doorways, hallways, distance, and special requirements or restrictions.
  4. Distance
    We take the mileage into account when planning your move.
  5. Special Requirements
    With our experience, we know which items require disassembly to fit through doorways, hallways, or elevators. We also look at special handling of items that are oddly shaped, fragile, or might benefit from multiple layers of protection.
  6. Insurance
    We'll walk you through the options. If you choose coverage that goes beyond what we offer for free, we'll include it in your calculations.
  7. Optional Services
    We've got on-call experts who'll do just about anything - carpentry, cleaning, IT - to make your move easier.
  8. Packing
    We can do the packing for you. Or, if you prefer to do it yourself, just let us know and we can send boxes and other professional supplies right over to you.
  9. The FlatRate Move

    “The FlatRate Move”, our basic level of service, includes:

    • A comprehensive Move Plan
    • Floor and corner protection
    • Furniture wrapping
    • Light disassembly and assembly of select items
    • Packing of art, mirrors, lamps, TVs and electronics
    • Packing of hanging garments
    • Any tolls or parking tickets on the move day

    You can also add "a la cart options", which include:

    • Box delivery
    • Storage
    • Packing and unpacking
    • Photo inventory
    • Locksmith and security service
    • Disposal and cleaning
    • Insurance coverage
    • Carpentry and crating
    • TV removal and installation

    Visit our moving services page for a description of options.

Careers at FlatRate Moving ®

Why come and work with us here at FlatRate? Well, if you want to work for a company that recognizes good service and loyalty then you're in the right place. We reward both these qualities with quick career progression whether you're based in one of our depots, business centers or offices. We're the type of company that likes to promote from within and train our staff in areas such as customer service and handling fragile goods. As a company we care about our employees just as much as we do our customers. Come and work for us and receive some of the best financial rewards in the industry as well as health and dental insurance, paid vacations, and regular incentives to keep you motivated and coming to work with a smile on your face.

Why choose FlatRate over any other company in New York City when you're looking to move home or office?

Well, for starters - as our name suggests - you'll be given a cost that won't increase as your move progresses (provided your inventory stays the same of course). You'll be provided with an easy-to-understand Move Plan which will detail every stage of your relocation so that you'll know exactly what's happening and when. We can always personalize this to suit your individual needs.

We strive for excellent customer services and always put our customer's needs first - just check out any of our reviews on sites such as Yelp! as you'll see that's exactly the case. You may also note that we have six locations in the biggest cities in the US, have an office in London, and association storage facilities in 160 outlets around the globe.

We complete more than 2,000 moves every month - which makes us one of the city's largest moving companies. That wouldn't be the case if we weren't capable of providing a top notch service. Most of our customers have been recommended by family and friends - a fact we're very proud of here at FlatRate.

Insurance coverage for your move

   Option1: Minimum liability coverage. Your shipment is automatically covered by the Standard Movers' Minimum Liability Coverage of $.60 per pound per lost or damaged articles-at absolutely no extra charge.
   Option 2: Extended valuation coverage. We offer valuation coverage of your shipment at $5 per $1,000 for intrastate moves ($13 per $1,000 for interstate moves) with a $500 deductible and a $10,000 minimum.

What isn't covered?

Loss or damage to jewelry, gemstones, cash, stamps, coins, or currency, bank notes, checks, travelers' checks, deeds, letters or valuable papers of any kind, coin or stamp collections, photo albums, scrapbooks, perishable items, firearms, ammunition, or contraband. Any internal electrical or mechanical component of any device unless external damages are duly noted in writing at the time of delivery. Loss of data and recalibration are also excluded. Damage to furniture made from pressed wood or particleboard. Loss or damage consisting of breakage of china, glassware, bottles, statuary, bric-a-brac, or items of a brittle nature unless the items have been packed by the carrier and are listed on the inventory (not if you've packed them yourself) Undamaged items to a pair or set where one or more items in the pair or set are lost or damaged. When moving into or out of storage


If your Move Plan is Option 1 above and you need storage, your items will be covered for 60 cents per pound.

For Option 2 the charge is $3 per $1,000 of your valuation for each month your items are in storage

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Basic FlatRate service

We'll tailor a Move Plan to suit you and pack all your precious items so that they'll be moved from A to B without damage. That includes fragile items such as mirrors, electronics, and art.

Extensive FlatRate service

Need something a bit more involved? We can pack up those goods for you and unpack at the other end. We can also provide storage, cleaning, and disposal services if needed. We'll also get you insurance coverage if requested and supply a carpenter and IT team to make sure those precious electronics of yours are reassembled in the right configuration.

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