Claims: Please Contact Our Customer Service

One of the lowest claims rate in the industry

We work tirelessly to ensure that your move goes smoothly. Our claims rate is less than half of moving industry average. We go the extra mile to ensure that all of your belongings are protected. All of our movers must undergo rigorous training to ensure that everyone on your moving team knows FlatRate’s best practices.

If you have problems during your move

Customer Service

If you have a complaint about your move, contact us so we can help find a resolution. We have team of committed customer service representatives who can solve any problems you might have with your move.

Ways to Contact Us

Our offices are open 364 days a year to help you.

Give us a call

To speak to a Customer Service Representative please call
866-766-9858.

Email Us

Please send your full name and preferred contact details (and your move number if applicable) to customerservice@flatrate.com

File a Claim

If an accident occurs and you have an item that is damaged or missing , please email claims@flatrate.com or call 866-865-5112