About Our Company | FlatRate Moving

Our Story

When FlatRate Moving was founded in 1991, we strived to change the way people move. In the process, we wanted to innovate the moving industry. We established the all-included flat rate pricing model in NYC and shifted the way people relocated locally and worldwide. With 160+ agents stationed internationally and nine branches in London and major cities in the U.S., FlatRate is now a leading name in the business with a 5% moving claim rate — beating the industry's average for 20 years.

Our vision

Providing high-quality service and all-inclusive guaranteed pricing, FlatRate has a visionary strategy when it comes to moving people forward. With our exclusive flat rate, there are never surprise costs, pricing scams or hidden fees — transparency is the essence of our service and our FlatRate formula has been trusted by more than 200,000 customers.

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Our mission

We strive to provide superior service in the moving industry and we are proud to have been successful at it for decades. While customers highly value the company’s accurate pricing formula, the nature of FlatRate’s quality service lies on our prepared staff, team of moving experts, detailed logistics and timeliness.

Our Perfect Movers

FlatRate believes that the perfect move is a fruit of the Perfect Mover — this is why we seek to create a culture of growth and wellness in the workplace, always valuing our employees’ hard work, time, dedication and wellbeing.

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Best-in-class Service and Technology

FlatRate's first-class service and sophisticated technology are unsurpassed in the moving industry, enabling the company to deliver a superior level of quality to our customers. Here's how we do it:
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Upfront Estimates & Free Quoting

With our FlatRate formula, we provide customers with an upfront estimate of their move based on their inventory and the distance they are traveling. This all-inclusive price is the result of years of experience and our own software that enables us to provide customers with highly accurate free quotes.

Dispatch & Fleet Management

With a professional and well-trained staff that handles every stage of the moving process, FlatRate’s dispatch team is behind the quality of our service. In addition, our fleet of 90 vehicles comes in a variety of sizes in order to best serve customers and their moving needs. All trucks are inspected daily and professionally cleaned.

The FlatRate App

Innovating the way people relocate, our online portal and mobile app make it even easier for customers to manage and track their moves. With MyFlatRate app, customers are able to schedule their move, locate their truck, edit their inventory, sign documents, add extra services and tip movers from wherever they are.

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Trusted & Certified at the Highest Level

FlatRate Moving has been approved as trusted moving company that help relocate the world's most respected organizations.

More FlatRate stories

Flatrate Partners with Move for Hunger

With the help and support of Move for Hunger, FlatRate is proud to be combatting food waste by collecting unwanted, non-perishable food items and delivering them to food banks across North America.

Move & Donate with FlatRate!

Did you know you can move AND give back to people in need? Thanks to FlatRate’s Upcycle Program, donating your old clothes, books, and more has never been easier.

Healthiest Neighborhoods in NYC

A healthy lifestyle usually means more than just going to the gym and eating well. You might not think so, , but the environment you live in plays a huge role when trying to stay healthy.