Key Features

Curious about our moving app and online portal? Here’s what you can do with it:

Create and track your own photo inventory

Keep track of your stuff with high-quality photos our staff took for you. You can continue to add and edit the inventory up to 1 day before the move.

My FlatRate photo inventory

Manage your move days and times

Need to make changes to your move plan the day before your move? No Problem! My FlatRate makes it easy for you to edit your move plan. We simply ask that you take 1-2 minutes to confirm your move details on My FlatRate up to one day before the move.

Track your trucks and message your movers in real-time

Want to know where we are? Need a last-minute reschedule? No problem, just shoot us a text.

My FlatRate conversation
MyFlatRate rate screen

Rate your move, leave feedback, and tip your movers

Happy with your move? leave us a review and feedback about your experience! You can also tip your movers using your phone, and forget about carrying cash in your pocket.

Retrieve storage items

When you have anything in our storage facilities, send us a message and we’ll get what’s yours back to you.

MyFlatRate Storage Items
A desktop monitor and an smartphone both display the FlatRate moving app

Manage your move
with the FlatRate app

Manage your move on our portal

Get Started

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See what our customers have to say about My FlatRate.

See all reviews and learn how FlatRate has moved our 200,000+ customers.

Reviews

David M.
New York • March 30, 2020
★★★★★

The team did a phenomenal job of getting us moved out quickly without sacrificing attention to detail.

Jelisa M.
New York • March 30, 2020
★★★★★

Great service from everyone at FlatRate! I will definitely recommend to others. Very satisfied.

Alexis W.
New York • March 29, 2020
★★★★★

[Our representative] was great and very on top of the booking and giving me the best quote. My movers were both tremendous, respectful and quick! In such hard times, I…

Martha R.
New York • March 29, 2020
★★★★★

The whole process was seamless, starting with the quote through ensuring the move went off without a hitch during a difficult time. The moving team was professional, courteous and efficient.…

Ian M.
New York • March 29, 2020
★★★★★

The move went well, we very much appreciate the Flatrate moving team, especially the guys who came out and completed our move smoothly in the middle of the CV-19 crisis.…

Teresa T.
New York • March 29, 2020
★★★★★

I am very happy with the service provided. The movers were professional and were able to make the move effortless. Will definitely recommend this company to anyone.

Toni R.
New York • March 28, 2020
★★★★★

My move today couldn’t have gone easier! The foreman was the best! He had his crew moving and packing was done in a few hours. Extremely happy with how they…

David M.
New York • March 28, 2020
★★★★★

My representative was a great help from the start to the finish. Dispatcher was very friendly. The movers were polite and very professional. They put in a long day as…