Key Features

Curious about our moving app and online portal? Here’s what you can do with it:

Create and track your own photo inventory

Keep track of your stuff with high-quality photos our staff took for you. You can continue to add and edit the inventory up to 1 day before the move.

My FlatRate photo inventory

Manage your move days and times

Need to make changes to your move plan the day before your move? No Problem! My FlatRate makes it easy for you to edit your move plan. We simply ask that you take 1-2 minutes to confirm your move details on My FlatRate up to one day before the move.

Track your trucks and message your movers in real-time

Want to know where we are? Need a last-minute reschedule? No problem, just shoot us a text.

My FlatRate conversation
MyFlatRate rate screen

Rate your move, leave feedback, and tip your movers

Happy with your move? leave us a review and feedback about your experience! You can also tip your movers using your phone, and forget about carrying cash in your pocket.

Retrieve storage items

When you have anything in our storage facilities, send us a message and we’ll get what’s yours back to you.

MyFlatRate Storage Items
A desktop monitor and an smartphone both display the FlatRate moving app

Manage your move
with the FlatRate app

Manage your move on our portal

Get Started

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See what our customers have to say about My FlatRate.

See all reviews and learn how FlatRate has moved our 200,000+ customers.


Leslie B
New York • October 25, 2020

Excellent experience with FlatRate Moving. They provided the best quote of many other companies. The walk through inventory was smooth and the assessment quick and accurate. During the move, the…

Donna M.
New York • October 19, 2020

We are extremely happy with the services from the crew at Flatrate. They are professionals and take great care with our belongings and consistently go above and beyond. This is…

Tampra C.
New York • October 19, 2020

[The] team moved my furniture into storage earlier today and their customer service was exceptional. They were Extremely courteous very quick and efficient. They all went above and beyond to…

Kirsten C.
New York • October 8, 2020

This was our third time using Flat Rate, and there’s a reason we use them for every move. Their team is always on time, professional, and polite, and they handle…

Deborah P.
New York • October 6, 2020

Our family has used FlatRate several times over the years, always with great success. Their movers are pros, and their sales and support staff make sure everything goes smoothly. Our most…

Stefo M.
New York • October 3, 2020

Worked to stage and plan with me. Then once the elevators were available they came in and worked super hard and were very gentle with my valuables. All good on…

New York • September 30, 2020

Excellent crew. Pleasure to work with, quick, experienced, efficient and very professional. Made the move less stressful. Pricing was fair.

Adam H.
New York • September 28, 2020

Due to Covid, we sold our apartment in BK, and will get another one when things settle down. FlatRate white-glove packed us and will store our belongings indefinitely. They were Courteous…