Key Features

Curious about our moving app and online portal? Here’s what you can do with it:

Create and track your own photo inventory

Keep track of your stuff with high-quality photos our staff took for you. You can continue to add and edit the inventory up to 1 day before the move.

My FlatRate photo inventory

Manage your move days and times

Need to make changes to your move plan the day before your move? No Problem! My FlatRate makes it easy for you to edit your move plan. We simply ask that you take 1-2 minutes to confirm your move details on My FlatRate up to one day before the move.

Track your trucks and message your movers in real-time

Want to know where we are? Need a last-minute reschedule? No problem, just shoot us a text.

My FlatRate conversation
MyFlatRate rate screen

Rate your move, leave feedback, and tip your movers

Happy with your move? leave us a review and feedback about your experience! You can also tip your movers using your phone, and forget about carrying cash in your pocket.

Retrieve storage items

When you have anything in our storage facilities, send us a message and we’ll get what’s yours back to you.

MyFlatRate Storage Items
A desktop monitor and an smartphone both display the FlatRate moving app

Manage your move
with the FlatRate app

Manage your move on our portal

Get Started

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See what our customers have to say about My FlatRate.

See all reviews and learn how FlatRate has moved our 200,000+ customers.


Katherine G.
New York • January 7, 2021

This was my first time doing a long distance move and the team was outstanding. They repacked all of my stuff to make sure it was secure and the office…

Erin D.
New York • January 7, 2021

They took an awful and stressful process and made it easy. Everything was incredibly smooth with my move, from my initial call to booking the move, through the end of…

Romina R.
New York • January 1, 2021

Excellent service- arrived on time, packers worked hard and didn’t break a single thing.

Francis E.
New York • January 1, 2021

Spectacular service. [Sales rep] was tremendous in mapping out the move ahead of time. [Moving] team could not have been more efficient and professional. Easily the best move I’ve ever…

Alyssa K.
New York • January 1, 2021

Thank you so much for a smooth, quick and helpful move! Everyone made a stressful situation into a positive one with a flawless move. Everything was handled right away and…

Betsy A.
New York • December 31, 2020

From start to finish it was great, easy and efficient!!

Sarah G.
New York • December 24, 2020

Flat Rate did an amazing job coordinating my move out of my apartment which involved making 3 different stops to drop off furniture for friends, family and in storage. They…