Key Features

Curious about our moving app and online portal? Here’s what you can do with it:

Create and track your own photo inventory

Keep track of your stuff with high-quality photos our staff took for you. You can continue to add and edit the inventory up to 1 day before the move.

My FlatRate photo inventory

Manage your move days and times

Need to make changes to your move plan the day before your move? No Problem! My FlatRate makes it easy for you to edit your move plan. We simply ask that you take 1-2 minutes to confirm your move details on My FlatRate up to one day before the move.

Track your trucks and message your movers in real-time

Want to know where we are? Need a last-minute reschedule? No problem, just shoot us a text.

My FlatRate conversation
MyFlatRate rate screen

Rate your move, leave feedback, and tip your movers

Happy with your move? leave us a review and feedback about your experience! You can also tip your movers using your phone, and forget about carrying cash in your pocket.

Retrieve storage items

When you have anything in our storage facilities, send us a message and we’ll get what’s yours back to you.

MyFlatRate Storage Items
A desktop monitor and an smartphone both display the FlatRate moving app

Manage your move
with the FlatRate app

Manage your move on our portal

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See what our customers have to say about My FlatRate.

See all reviews and learn how FlatRate has moved our 200,000+ customers.


Emma S.
New York • April 25, 2021

Friendly, professional, on time, patient, cleaned up after themselves, not a single scratch on the furniture, polite, incredibly helpful, patient, diligent. They went the extra mile, took their time to…

New York • April 19, 2021

The sales rep was friendly, professional and attentive to every detail. Movers were fast, efficient and courteous. Office stayed in touch with us during the move to make sure everything…

Brian B.
New York • April 6, 2021

Top-notch and Professional. Really top notch and streamlined process start to finish. Showed up on time day-of, courteous and professional crew. Delivered on every promise. Would firmly recommend.

Dara F.
New York • April 2, 2021

We moved several times with FR and this last move out of state was awesome! They were polished, professional and really fast! They handled each item impeccably and we were…

Angie P.
New York • April 2, 2021

New York to New Jersey – Great staff, personable, courteous, careful, efficient and attentive. A joy to work with, would definitely recommend without reservation.

Gregory K.
New York • April 1, 2021

The movers were great. They were punctual, efficient, and courteous. I moved from NYC to upstate, and I couldn’t have asked for a better experience.