Key Features

Curious about our moving app and online portal? Here’s what you can do with it:

Create and track your own photo inventory

Keep track of your stuff with high-quality photos our staff took for you. You can continue to add and edit the inventory up to 1 day before the move.

My FlatRate photo inventory

Manage your move days and times

Need to make changes to your move plan the day before your move? No Problem! My FlatRate makes it easy for you to edit your move plan. We simply ask that you take 1-2 minutes to confirm your move details on My FlatRate up to one day before the move.

Track your trucks and message your movers in real-time

Want to know where we are? Need a last-minute reschedule? No problem, just shoot us a text.

My FlatRate conversation
MyFlatRate rate screen

Rate your move, leave feedback, and tip your movers

Happy with your move? leave us a review and feedback about your experience! You can also tip your movers using your phone, and forget about carrying cash in your pocket.

Retrieve storage items

When you have anything in our storage facilities, send us a message and we’ll get what’s yours back to you.

MyFlatRate Storage Items
A desktop monitor and an smartphone both display the FlatRate moving app

Manage your move
with the FlatRate app

Manage your move on our portal

Get Started

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See what our customers have to say about My FlatRate.

See all reviews and learn how FlatRate has moved our 200,000+ customers.


James S.
New York • May 30, 2019

Their customer service before the move is excellent. The team was experienced and did a very good job packing up furniture; it all arrived without a hitch. I’d certainly use…

Ilyse R.
New York • May 23, 2019

Movers were quick and very helpful. Did a great job. Getting a quote was very easy. Highly recommend.

Brian F.
New York • May 22, 2019

My building manager recommended Flatrate and I’m very happy that I took her advice. The entire experience was very pleasant and the team that came out on the day of…

Tony T.
New York • May 21, 2019

No complaints here. Showed up on time. Dispatch was polite and accommodating. Showed up with crew and was professional and worked with us the whole way through. Kept in touch…

Callan S.
New York • May 15, 2019

Straight up honest, and not pushy at all. I moved from NYC to MD, so it was a two day move where they picked things up one day and dropped…

Samantha S.
New York • May 14, 2019

I couldn’t be happier with FlatRate. They gave me a quote minutes after I requested one and walked me through the quote over the phone.  The men were so kind,…

Jenny J.
New York • May 9, 2019

The way they handle things demonstrates the sincerity of their staff members. It was a great experience.