My FlatRate App - Flatrate Moving

Key Features

Curious about our moving app and online portal? Here’s what you can do with it:

Create and track your own photo inventory

Keep track of your stuff with high-quality photos our staff took for you. You can continue to add and edit the inventory up to 1 day before the move.

My FlatRate photo inventory
Flatrate's My Move Plan application on a mobile device

Manage your move days and times

Need to make changes to your move plan the day before your move? No Problem! My FlatRate makes it easy for you to edit your move plan. We simply ask that you take 1-2 minutes to confirm your move details on My FlatRate up to one day before the move.

Track your trucks and message your movers in real-time

Want to know where we are? Need a last-minute reschedule? No problem, just shoot us a text.

My FlatRate conversation
MyFlatRate rate screen

Rate your move and leave feedback

Happy with your move? leave us a review and feedback about your experience!

Tracking Your Inventory

For the physical inventory itself, we partner with Voxme, a digital inventory tool our crews use on move day to log every item, photograph any pre-existing condition, and tag your boxes with barcoded labels. That replaces stacks of paper checklists with a clean digital record from pickup to delivery — better for accuracy, better for the environment, and better for your peace of mind.

Flat rate worker taking photograph of room to use in room replication
MyFlatRate Storage Items

Retrieve storage items

When you have anything in our storage facilities, send us a message and we’ll get what’s yours back to you.

A desktop monitor and an smartphone both display the FlatRate moving app

Manage your move
with the FlatRate app

Manage your move on our portal

Get Started

Flatrate app available on

See what our customers have to say about My FlatRate.

See all reviews and learn how FlatRate has moved our 200,000+ customers.

Reviews

MaryLou M.
New York • August 24, 2026
★★★★★

We were so appreciative of the time and care the movers took with our move from NY to VA. We have been amazed at how carefully everything was packed! They…

Raquel W.
New York • August 24, 2026
★★★★★

I am definitely satisfied with FlatRate! Everything went smoothly. Very professional; they made my move seamless, and the moving guys were great!!! FlatRate will not disappoint!

Krista H.
New York • August 24, 2026
★★★★★

The team on the day helped make a difficult situation better for me and for that I appreciate all of them. They are professional, accommodating and on point with everything…

Gregory H.
New York • August 23, 2026
★★★★★

Outstanding service from the initial phone call to the end with the movers.

Eileen D.
New York • August 21, 2026
★★★★★

We once again had a wonderful experience. We had a bit of a crisis when the elevator in our building was out of service on the day before our move,…

Jason V.
New York • August 21, 2026
★★★★★

Overall positive and supportive experience. Even when things didn’t go as planned it was resolved right away.

Anne S.
New York • August 20, 2026
★★★★★

Everything was done to perfection. From the moment the Sales Rep walked in until the Movers said goodbye after a fantastic moving job. I can’t thank my Rep enough for…

Claire L.
New York • August 19, 2026
★★★★★

Moving with Flat Rate was the smoothest moving experience I’ve ever had. The crew was efficient, professional, and kind. Shoutout to the whole moving team!

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