Key Features

Curious about our moving app and online portal? Here’s what you can do with it:

Create and track your own photo inventory

Keep track of your stuff with high-quality photos our staff took for you. You can continue to add and edit the inventory up to 1 day before the move.

My FlatRate photo inventory

Manage your move days and times

Need to make changes to your move plan the day before your move? No Problem! My FlatRate makes it easy for you to edit your move plan. We simply ask that you take 1-2 minutes to confirm your move details on My FlatRate up to one day before the move.

Track your trucks and message your movers in real-time

Want to know where we are? Need a last-minute reschedule? No problem, just shoot us a text.

My FlatRate conversation
MyFlatRate rate screen

Rate your move, leave feedback, and tip your movers

Happy with your move? leave us a review and feedback about your experience! You can also tip your movers using your phone, and forget about carrying cash in your pocket.

Retrieve storage items

When you have anything in our storage facilities, send us a message and we’ll get what’s yours back to you.

MyFlatRate Storage Items
A desktop monitor and an smartphone both display the FlatRate moving app

Manage your move
with the FlatRate app

Manage your move on our portal

Get Started

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See what our customers have to say about My FlatRate.

See all reviews and learn how FlatRate has moved our 200,000+ customers.


Risa S.
New York • September 16, 2021

I have been through many moves and have never had a move as lovely as this! It was interstate- from NYC to DC area and every step of the process…

David K.
New York • September 15, 2021

A friend recommended Flat Rate and I’m so glad she did. At each stage of this project, [my representative] and the team were meticulous and conscientious. I knew they all…

Jan B.
New York • September 14, 2021

I had a wonderful experience. [Sales rep] was efficient and patient in scheduling my move. My movers were fantastic – very, very nice guys, accommodating, and fast. I had no…

Michael G.
New York • September 14, 2021

It was the best move we every every experienced. The movers were excellent. It was like a white glove move. I would give you 20 stars if possible. I would…

Michele W.
New York • September 14, 2021

Everything was so good and much better than expected. At every turn I was surprised and delighted. Sales was flexible and available for any question I had. The moving team…

Bonnie H.
New York • September 13, 2021

Phenomenal all around! Everyone I interacted with was professional, courteous, and made my move totally smooth. Very happy with my experience.

Davonne W.
New York • September 13, 2021

Moving can be stressful but [my consultant] made everything so easy for me – pleasant to talk to, very warm and kind. The movers were efficient and demonstrated excellent teamwork…

Isabelle W.
New York • September 12, 2021

I spoke to [my rep] multiple times and she was so nice and helpful, the movers were incredibly accommodating and even had suggestions on how to quickly repack certain items…