Customer Service - Flatrate Moving

Customer service is everything to us.

More than 20 years ago we knew the way to transform the moving industry; a combination of flat rate pricing and superior customer service. Mastering both has helped us become the moving company that New Yorkers, and people all around the country, turn to for a flawless move.

Customers first

Our Philosophy

We have kept our quality of service consistent over time thanks to our commitment to our customers. These practices have yielded us an A+ rating with the Better Business Bureau and a phenomenal number of repeat clients. If you are unsatisfied with our moving service in any way, please contact us today and give us the opportunity to make it right.

Experts who care

How do we do it?

When you hire our flat rate moving company you are bringing on the experts! We will plan every detail of your move – from packing up the house to making sure you’re ready for your new neighborhood when we pull away. All of our employees, from moving man to foreman, must undergo rigorous training. This education ensures that everyone who wears the FlatRate Moving name is familiar with best practices within the moving industry.

Full service movers that also offer

While FlatRate Moving strives to deliver the perfect move every time, we understand that extraordinary circumstances do occur. To that end we offer several special services that put us above and beyond the competition.
Delay compensation
On-the-Spot Repair Service
Carpentry Services