You finally found the apartment of your dreams and now is time to really start the moving process. Choosing the right moving company can be hard work but in order to have a successful moving experience, doing your research and making sure you pick a reliable moving service is crucial.

After all, you are trusting strangers to pack, move and be responsible for everything you own and it’s important to take the necessary steps to find a trustworthy company and avoid any issues.

Although sometimes it might feel easier to just go for the quicker and cheaper option, moving is a big deal and you want to be sure you’re making good decisions when it comes to relocating all of your belongings to a new home.

To avoid scams and unnecessary headache, FlatRate put together a guide so you can rest knowing that the moving company you picked is reliable and authentic.

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Hire a Local Mover

If you’re hiring a moving company based in your area, going local is usually your best bet.

When it comes to city moving, FlatRate knows every corner of NYC better than most cab drivers — local knowledge is a huge advantage and can make the moving process much simpler when is time to beat traffic or deal with parking regulations.

When it comes to referrals and reviews, if you stay local it will also be easier to find people who have used the service before and can share their positive experiences.

Get Referrals

Searching the Internet for moving industry reviews can be daunting so it is always recommended to start your research by asking friends and family members who have moved recently.

If a friend recommends a specific company and team’s work, make sure you reach out and see if its possible to use the same crew. If you’re working with a real state agent, asking the agent for recommendations is also highly suggested.

At FlatRate, we take pride in beating the moving industry’s claim rate average for over 20 years. According to AMSA, 1 in 5 moves results in claims at an average of $1,000 loss while FlatRate holds a solid 5% claim rate compared to other moving companies at 20%.

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Get Estimates

When it comes to moving, exploring as many options as possible and getting different estimates is always a good way to measure how reliable moving companies are. Get at least three estimates from different moving services and compare them for an accurate price.

Be suspicious if an estimate is unusually low or extremely expensive — these are some of the signs that the moving company you’re looking into might not be reliable.

During your estimate, pay attention to how professional the moving company seems — can they answer all your questions? Are they providing you with specific information about delivery dates, packing supplies and other important moving details? If possible, request an onsite appointment so you can get the most trustworthy and accurate estimate.

At FlatRate we offer both on-call and onsite estimates and with our FlatRate formula, we provide customers with an upfront estimate of their move based on their inventory and the distance they are traveling. This all-inclusive price is the result of years of experience and our own software that enables us to provide customers with highly accurate free quotes.

Verify Credentials

For interstate moving, a moving company must have a number issued by the Department of Transportation: this license identifies the commercial vehicles that will be used during the move and proves that the company is licensed, bonded and insured.

If the mover you’re considering is licensed, they must provide you with their DOT number when requested.

FlatRate is a fully licensed, insured and bonded moving company that complies with the regulations created by the New York Department of Transportation and receives storage license from the Department of Consumer Affairs. For long distance moving, we are regulated by The Interstate Commerce Commission.

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Verify Their Address

When researching moving companies, make sure the one you’re leaning towards has a physical address.

Moving companies that don’t have an address listed online should raise a major red flag when it comes to legitimacy. It is also important to check if the moving company’s address is listed and registered under the company’s name and be wary of any address listed under a residential name.